Traitset - Customer Service Sample Report

	Ask the right questions ...
	Hire the right people.

The following data is intended to provide information on some basic dimensions of personality. This information should be viewed as only one source of information that may be helpful in generating hypotheses about the person being evaluated. No decisions should be based solely on this information but it should be integrated with other sources such as personal interviews and references. The data is confidential and should be used by qualified professionals and should not be released to the individual being evaluated.

TraitSet^TMCustomer Service Report for Sally Sample

Job Position Service Rep

Overall Customer Service= 89%

TraitSet^TM	Scores (%)
Warmth	72
Extravert	92
Agreeable	87
Friendly	68
Relating Dynamic	61
Self Conscious	3
Self Sufficiency	77
Anchor Cherry Picking	31

Negative Scores are Red (Lower = Better)

Note: Moderate scores may not trigger questions.

TraitSet^TM Score	Description and Questions
Warmth- High	They have a more genuine interest in others. Question: With people you like, can you hold them accountable? Give me an example.
Extravert- Very High	The person is extremely extraverted, likes to work with others (too social). Question: Does your strong interest in others prevent you from getting your work done?
Agreeable- Very High	Person goes out of their way to agree with others and avoid difficulty. Question: Have others referred to you as being political or very into pleasing? Why is this so?
Friendly- Very High	Making friends and contacting others is a major preoccupation for this person. Question: What do you do when there is a conflict of interest between the company and the customer?
Relating Dynamic- High	Person is slightly more driven to establish esteem-based friendships. Question: Do you have such tight friendships that you find it is hard to break away to help customers?
Self Conscious- Very Low	The person may not appreciate their stimulus value to others. Question: Person's extreme self-sufficiency suggests a very "go-it-alone" attitude.
Self Sufficiency- Very High	Person's extreme self-sufficiency suggests a very "go-it-alone" attitude. Question: How do you overcome your "loner style" and associate with and help others?