"We hire people for their skills, but we fire them for their behavior," said HRgems president Dan Longton. "What we’re looking for is a service attitude. We want to hire for right behavior."

"I don’t consider myself a strong interviewer.   I thought it would be better to get it right the first time rather than go back and have to re-hire people."
"It was simple from the beginning; you don’t have to be very computer savvy to use it. The results were pretty black and white and easy to interpret."

"TraitSet™ has been an asset to our interviewing process over the past year.   We’re using this tool … to help in the process of building a strong, guest focused team.   I would most definitely recommend TraitSet™"