"We have ridiculously reduced our turnover rate in our six stores by using a program called TraitSet™… to determine if they have above-average work ethic/integrity, customer service and/or leadership/management aptitude.   It is inexpensive and really works well."

"We reduced our annual turnover by 50 employees (25%) ... !   That's almost one employee per week!    Turnover is always a work in progress, but the impact of reducing turnover saved us over $12,000 in training dollars, as well as improved our operational standards and service consistency."
"Our biggest challenge when I was in the corporate world was training managers how to hire."
"You have to have a culture of treating people with dignity and respect, online assessments stopped our managers in their tracks.   They no longer allow people to just walk in the door, fill out a sheet of paper with their name and phone number to get a job. They take it more seriously.   They understand the importance of quality hiring, how it impacts service, retention and turnover.   We want people with integrity, who can be a part of the team."